Shipping policy

Last updated: November 7, 2026

This policy explains delivery arrangements for purchases at nectaryl.com, operated by Dongguan Chenghui Trading Co., Ltd.

1. Delivery destinations and availability

We ship to all countries and regions listed in the Country/Region selector at checkout. Enter your complete delivery address to review the available shipping methods and charges before paying.

Delivery options for an individual address can depend on the product, carrier coverage, and applicable import restrictions. If no shipping method is available for your complete address, contact support@nectaryl.com before ordering so we can confirm the available options.

If we discover after payment that we cannot fulfill delivery to your address, we will contact you and refund the undeliverable items and any shipping charges attributable to them, unless you agree to another solution.

2. Processing

Orders normally take 1–3 business days to verify, pack, and dispatch. Business days exclude weekends and public holidays. Orders placed during those periods normally begin processing on the next business day. Processing time is additional to transit time.

3. Estimated transit time

Standard delivery normally takes about 10–20 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Customs checks, destination, carrier operations, weather, holidays, transport disruptions, or incomplete addresses may affect the time required.

Applicable legal rights concerning delivery remain unaffected.

4. Shipping charges and currency

For eligible destinations and products, standard shipping is generally USD $5.99. Rates can vary by destination, product, carrier, or promotion. When your order is priced in another currency, checkout shows the applicable shipping charge in that currency.

Refer to the country/region selector for the storefront currency, and confirm the shipping charge, currency code, and order total shown at checkout before paying. Import duties, import taxes, and other destination charges may be payable separately as explained in Section 8.

5. Tracking

When your order is dispatched, we send a confirmation email with available tracking details. Tracking events may take 24–72 hours to appear. If there are no updates for more than 7 consecutive days, contact support@nectaryl.com with your order number and order email address.

6. Multiple packages

Items from one order may travel separately because of stock availability or fulfillment location. We provide separate tracking details when available. A partial delivery may mean another package is still on its way.

7. Changes and cancellations

To request a change to your address, phone number, products, or quantities, or to cancel an order, email support@nectaryl.com as soon as possible, preferably within 12 hours of ordering.

A request within that period is not a guarantee. We may be unable to make changes once fulfillment has begun or the order has shipped, subject to applicable mandatory rights.

8. Import duties and taxes

Unless checkout expressly states that the relevant charges are included, customers are responsible for destination customs duties, import taxes, VAT, clearance charges, and similar local fees. Check that your selected products can be imported into your destination.

These provisions do not override obligations imposed on us by applicable law.

9. Delivery details

Provide an accurate, complete, and current delivery address and contact information. An address error may delay or prevent delivery. Contact us immediately if you find a mistake; correction may be impossible after fulfillment begins.

If a package is returned because of an address supplied incorrectly by the customer and needs to be resent, additional shipping costs may apply. We will explain any such costs before arranging another shipment, subject to applicable law.

10. Missed delivery

Follow any carrier notice about redelivery or local collection and collect the package within the carrier's deadline. Contact us if you need help understanding the delivery status.

11. Tracking shows delivery but the package is missing

Check with household members, neighbors, reception or mail areas, and safe locations around the address. Review any delivery photo or carrier notice. Then contact both the carrier and support@nectaryl.com promptly.

We will help review the available information. A delivery scan does not remove any non-excludable rights you may have.

12. Confirmed loss or damage

If the carrier confirms a shipment was lost in transit, we will review it and arrange an appropriate solution, which may include replacement or refund. Carrier confirmation is part of our investigation and does not remove a remedy available under mandatory law.

For damage or another eligible problem with a delivered item, follow our Return & Refund Policy and report the issue within 7 calendar days after recorded delivery, subject to mandatory consumer rights.

If we confirm that an item arrived damaged or defective, or that we sent the wrong item, and a return is required, we cover the necessary standard return-shipping cost under that policy.

13. Company and support details

Retail brand: Nectaryl
Legal entity and store operator: Dongguan Chenghui Trading Co., Ltd.
Registered address: Room 202, No. 86 Gongchang Road, Huangjiang Town, Dongguan, Guangdong, China
Email: support@nectaryl.com
Telephone: +1 480-295-1138