Refund policy

Last updated: November 7, 2026

This policy covers orders placed at nectaryl.com, operated by Dongguan Chenghui Trading Co., Ltd. Nothing here removes a consumer right or remedy that applicable law makes non-excludable.

1. Final-sale purchases and order problems

Unless a product page expressly offers a different return arrangement or mandatory law provides otherwise, purchases are final sale. We do not offer ordinary returns or exchanges for a change of mind, personal preference, or an incorrect product or color chosen by the customer.

A minor difference caused by lighting or display settings, or a measurement or manufacturing variation within a tolerance disclosed on the product page, is not by itself a defect. This does not affect remedies for goods that are defective or materially different from their description.

We review reports of items that arrive damaged, have a manufacturing defect, were incorrectly sent by us, or are missing from a delivered package.

2. When to report a problem

Please report an eligible issue within 7 calendar days after the carrier records delivery. A later request may fall outside our standard reporting process, but this period does not limit a right or claim that cannot lawfully be excluded, including an applicable statutory remedy.

3. How to contact us

Email support@nectaryl.com with the subject Order Issue followed by your order number. Include:

- Your order number and the name and email address used to order;
- A description of the problem and the affected item;
- Clear photos or video showing the product and issue;
- A photo of the shipping label; and
- Relevant photos of the outside and inside packaging.

Keep the item and packaging until the review is complete. We may ask for further information reasonably needed to assess the request. Evidence requirements do not remove a statutory right or remedy.

4. Review and resolution

An approved claim may be resolved by replacement, refund of the affected item, an appropriate partial refund, or another solution agreed with you. The outcome depends on the issue, available stock, and applicable law. Statutory remedies, including any legally protected choice of remedy, take priority where required.

5. Authorized returns and return-shipping costs

Please contact support@nectaryl.com and obtain written return instructions before sending an item back. If a physical return is needed, we will confirm the return address, shipping method, and any authorization details in writing.

If we confirm that an item arrived damaged or defective, or that we sent the wrong item, and a return is required, we will cover the necessary standard return-shipping cost. We will provide a prepaid return label where available or reimburse reasonable standard return postage that we approve in writing before you send the package.

We do not offer ordinary change-of-mind returns or exchanges except where an express product-page offer or mandatory law provides otherwise. If you have another applicable right to return an item, responsibility for return-shipping costs will follow that law or the more favorable terms of our written offer. We will explain any cost you are responsible for before you return the item.

US address for authorized returns:
24303 S 216th Pl
Queen Creek, AZ 85142
United States

This return address is separate from our company's registered address. Do not send returns to the registered address unless we specifically direct you there in writing. Keep proof of postage and any tracking details. These instructions do not limit rights that applicable law makes non-excludable.

6. Refund timing, method, and related charges

We generally initiate approved refunds within 7–12 business days after approval, using the original payment method. Your bank, card issuer, or payment provider may need additional time to credit your account. Any shorter refund deadline required by applicable law takes priority.

If you are entitled to a refund because an item arrived damaged or defective or we sent the wrong item, we will refund the affected item's purchase price and the original shipping charges attributable to that item where required by applicable law or included in our agreed resolution.

For another authorized return, original shipping charges are refundable only where required by applicable law or expressly included in our written offer. Customs duties, import taxes, and fees paid directly to a government authority or carrier are handled under that authority's or carrier's refund process. Any such amounts collected by us will be handled as required by applicable law.

We do not deduct an undisclosed fixed return-shipping or restocking fee from an approved refund.

7. Requests that cannot be verified

We may be unable to approve a request under our standard process if essential evidence is unavailable, records do not support the claim, the product was used or altered beyond reasonable inspection or damaged after delivery, or an unauthorized return prevents assessment.

Our standard reporting period also applies. These provisions remain subject to mandatory consumer rights and do not override statutory rules about evidence, defects, or remedies.

8. Company and support details

Retail brand: Nectaryl
Legal entity and store operator: Dongguan Chenghui Trading Co., Ltd.
Registered address: Room 202, No. 86 Gongchang Road, Huangjiang Town, Dongguan, Guangdong, China
Email: support@nectaryl.com
Telephone: +1 480-295-1138